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Unable to launch open enrollment due to error BEN-990314

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in Benefits 14 comments

Summary:

We have configured the Open Enrollment process in Test Environment and facing issues with error BEN-990314

Content (required):

The below error is returned when manually add OE or Evaluate using Scheduled Participation

A cache error occurred in the procedure ben_comp_object.set_object. (BEN-990314)

If the enterprise ID or effective date is blank, then the probable cause is that the BEN_ENV_OBJECT.INIT procedure wasnt called. Contact your benefits administrator for a review of the processing log files. Context at the time of error: Enterprise ID 1, Effective Date 2022-10-03, Missing Entity PLIP_ID, ID 300000072214301.

Version (include the version you are using, if applicable):

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