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Does the Expense Approval Workflow require all managers in the chain to be active? — Cloud Customer Connect
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Does the Expense Approval Workflow require all managers in the chain to be active?

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edited Nov 23, 2022 4:03PM in Expenses 2 comments

Summary:

Update 11/23/22: The issue was caused by updates made to Job Details associated with the cost center manager/approvers. The inactive manager was a red herring.

We are running into workflow failures that appear to be caused by having an inactive manager in the chain, based on the date of the expense. In other words, the manager was active on the expense date but is not active today. This seems to be a new phenomenon where the entire workflow rule is being analyzed based on expense date, rather than just the cost center manager. The manager of the approver does not have a role in the approval workflow so should not be considered at all. And if it must be considered, it

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