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Benefit Plan showing under Program Hierarchy as Inactive, even though the Benefit Plan is Active — Cloud Customer Connect
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Benefit Plan showing under Program Hierarchy as Inactive, even though the Benefit Plan is Active

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Summary:

I have created a new Benefit Plan with eff date of 11/1/22 and added the same to Program level with eff date of 11/1/22. Later with the 11/1/22 session effective date, I have marked the Benefit Plan as "Pending" as it is already visible to users. Now I could not see the Benefit Plan at all available to mark as "Active" under Program. But the same Benefit Plan is visible under the Benefit Plan.

Content (required):

Screenshot

On the Program Hirerchey

On the Benefit Plan Screen


Version (include the version you are using, if applicable):

22C

Code Snippet (add any code snippets that support your topic, if applicable):

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