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Can Update assigned journeys process update task performer?

edited Jun 10, 2023 10:42AM in Journeys 1 comment


Can a task performer be updated automatically post checklist assignment via Update assigned Journeys scheduled process?

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Hi all,

I am seeking advice regarding how our business might overcome issues with the current configuration for performer identification in oracle journeys.

Our business utilise lengthy onboarding checklist task. It is our understanding that task performer is determined at point of assignment unless set via offset days. In our experience however when assignment changes are made after checklist allocation, regardless of the offset days used, the task performer will not be updated with the information for the most recent assignment change.

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