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Immediate Routing and Overnight shifts — Cloud Customer Connect
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Immediate Routing and Overnight shifts

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Summary:

I have technicians with overnight shifts, we are using Immediate routing to schedule the afterhours eligible activities. If the technician activates the route anytime before midnight, the route date for that technician will be for that date. Lets just say the shift is from 10:00 PM Jan 2nd - 6:00 AM Jan 3rd. The route date would be considered as Jan 2nd. If an activity is then generated on the 3rd (1:00 AM), immediate routing doesn't appear to be considering the technician with the current route. What I am seeing is the Activity will get routed

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