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Add Standard Coverage to Employees — Cloud Customer Connect
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Add Standard Coverage to Employees

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We have a requirement to add different schedules to different agents working across timezones. In the implementation guide we see the below line

But on the UI we dont see any option to select employees. When we select Customer we see only Country/Legal entity names in the Default Level Value.

Content (required):

Any idea of how we assign different schedules/coverages to Agents

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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