Approval Notification is not sent to the approver

Summary:

Approval Notification is not sent to the approver

Content (required):

Hi,

we are encountering an issue with the approval performance document notification. After the Line Manager's evaluation task, we included an approval task. I went into Transaction console (see the screenshot) and I see that the approval task is assigned to the correct user. However this user did not receive any notification neither via email nor via worklist.

How can we solve this kind of issue?

Hoping someone has some suggestions.

Thanks a lot,

Alberto.

Version (include the version you are using, if applicable):

22 D

Code Snippet (add any code snippets that support your topic, if applicable):