You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Automatic change of Help Desk Request status based on Category

Received Response
194
Views
9
Comments

Summary:

Is it possible to have different interval period to automatically change the status of HD request from Waiting to Resolved to Closed based on category or any other criteria?

Content (required):

We have a requirement that if the request is related to Payroll, it should be resolved automatically within a week time. If it is Grievance related request, it should not be resolved automatically.

Version (include the version you are using, if applicable):

22D

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!