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Automatic change of Help Desk Request status based on Category

Received Response


Is it possible to have different interval period to automatically change the status of HD request from Waiting to Resolved to Closed based on category or any other criteria?

Content (required):

We have a requirement that if the request is related to Payroll, it should be resolved automatically within a week time. If it is Grievance related request, it should not be resolved automatically.

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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