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Automatic change of Help Desk Request status based on Category

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in Help Desk 7 comments

Summary:

Is it possible to have different interval period to automatically change the status of HD request from Waiting to Resolved to Closed based on category or any other criteria?

Content (required):

We have a requirement that if the request is related to Payroll, it should be resolved automatically within a week time. If it is Grievance related request, it should not be resolved automatically.

Version (include the version you are using, if applicable):

22D

Code Snippet (add any code snippets that support your topic, if applicable):

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