Automatic change of Help Desk Request status based on Category
Summary:
Is it possible to have different interval period to automatically change the status of HD request from Waiting to Resolved to Closed based on category or any other criteria?
Content (required):
We have a requirement that if the request is related to Payroll, it should be resolved automatically within a week time. If it is Grievance related request, it should not be resolved automatically.
Version (include the version you are using, if applicable):
22D
Code Snippet (add any code snippets that support your topic, if applicable):
1