Auto Populate Expense charge account on Spend Authorization

Summary:

Auto Populate Expense charge account on Spend Authorization

Content (required):

I have two employee and has the same user profile and security job roles.

For one employee (user), when attempting to create spend authorization, it automatically derives the full expense charge account combination based for All expense item selection.

For another employee (user) , when attempting to create spend authorization, it DOES NOT derives the full expense charge account combination for any expense item selection.

Both the employees are under same Business Units and shares the same expense templates.

Please advice what could be the issue?

Version (include the version you are using, if applicable):