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Guided Journeys - enablement failing

edited May 14, 2023 6:24PM in Journeys 1 comment

I’ve carried out steps in order to enable Guided Journeys. However, currently unable to get this working.

Grateful if anyone can spot anything that I may have missed.

On the attached word doc, example of attempt to assign a Guided Journey to the Add Absence screen.

Screenshots 1-6 illustrate creation of Guided Journey in Checklist Template;

Screenshots 7-12 illustrate associated the Guided Journey to a Transaction Design Studio rule.

After carrying this out, and then clicking on Add Absence, not seeing any Guided Journey icon.

Also to note that we set profiles in order to create and use standard Journeys, and these are working fine.

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