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Notification to agent when SR marked as Critical
Summary:
Notification to agent when SR marked as Critical
Content (required):
I have configured the email template and Object workflow with following condition. However the application is not triggering a notification to agent when SR has been marked as Critical. Could you please share your inputs if I am missing anything?
if (isAttributeChanged('CriticalFlag') && CriticalFlag=='Y')
return true;
Version (include the version you are using, if applicable):
23A
Code Snippet (add any code snippets that support your topic, if applicable):
0