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Notification to agent when SR marked as Critical

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in Help Desk 4 comments

Summary:

Notification to agent when SR marked as Critical

Content (required):

I have configured the email template and Object workflow with following condition. However the application is not triggering a notification to agent when SR has been marked as Critical. Could you please share your inputs if I am missing anything?

if (isAttributeChanged('CriticalFlag') && CriticalFlag=='Y')

return true;

Version (include the version you are using, if applicable):

23A

Code Snippet (add any code snippets that support your topic, if applicable):


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