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Active/Inactive Assignments pulling into Explore functionality when assigning Journeys?

Received Response
edited Apr 14, 2023 10:13AM in Journeys 4 comments


Hi All,

We have scenarios where we will have to manually allocate a journey to multiple people. The quickest way for us to do this is via the following system navigation (some steps pictured below):

My Client Groups / Journeys tile / Explore tab / selecting specific journey / clicking "assign" button / using "Person" selection type / searching for individual in "Select a Person" field

When searching for people under "Person Selection Type" - a person's inactive assignment and their active assignment pull into the dropdown. Should inactive assignments be pulling into the Explore functionality of Journeys?

Interested if anyone else has run into this scenario before? We may raise an SR for this one.

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