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How do we stop the automatic Archive and Purge Journey Data ESS?

edited Mar 27, 2023 5:50AM in Journeys 1 comment


Cancel an auto-scheduled Archive and Purge Journey Data ESS process

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Hi All,

We need the functionality to cancel/pause/stop/hold the auto-scheduled Archive and Purge Journey Data ESS process. When we are searching through the Scheduled Processes application - we are unable to do this. The "Put On Hold", "Cancel Process" and "Release Process" options are greyed out and unavailable for selection.

Does anyone have a solution for this?

Any information helps! Thank you!

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