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Hold Resolution WF: Hold does not gets released when released from email/Worklist

in Payables, Payments & Cash Management 4 comments

Summary:

We are leveraging Hold Resolution WF to automate AP invoice holds and its resolution.

Issue: AP module is successfully able to apply hold on AP invoice line (price, ordered qty, received qty, manual, etc.). System is able to fire email to the approver (PO Buyer), Approver is able to open email, click on "Release" button and send the email back to Oracle. Details gets updated correctly in "Approval and Notification History" form.

However, actual hold does not get released. See below screenshot. Same behavior is with release from worklist. We are using user defined roles (not std oracle roles).

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