What's new in Customer Journeys?

Connect and learn more! ×
Self Service communicated value incorrect — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Self Service communicated value incorrect

Received Response


Content (required):


We have a requirement to display the monthly deductions for a health plan on the self service pages. The amount that is entered by the employee is an annual amount, which is deducting correctly per month in Payroll. However, the amount shown on the self service pages is not reflecting this but it displaying the per pay period basis instead. I.e, is looking at how many months are left in the year as per the calendar/fiscal years we have set up on the plan.

Would anyone know how to resolve this issue and know how to display the correct monthly deductions instead?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!