Termination life event is removing historical enrollment information — Cloud Customer Connect
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Termination life event is removing historical enrollment information

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Summary:

Recently (within the last week), the termination life event is removing historical benefit enrollment information for certain employees. An employee who termed on 03/07/23 is reflecting his data as below, which is removing all other beenfits:

When I remove the termination life event, his enrollments reflect as they should:

Can anyone help solution why this is recently happening?

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