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Entering Bank Details Challenges

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edited May 19, 2023 5:54PM in Payroll and Global Payroll Interface (GPI) 1 comment

Summary:

Adding Bank Details is our main pain point for our New Joiners and Employees. Either the bank branch or sort code is not recognised and has to be 'manually' added by our Tech team so that its 'available in the dropdown lists to then choose from. This is difficult when in today's day and age many people bank with digital banks with no physical branches. Surely a sort code and account number should be sufficient?

Is there any way of improving this part of the experience that anyone can share please?

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