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How to translate tagged SR Category in Knowledge Article

edited May 16, 2023 8:54PM in Help Desk 2 comments

Summary:

We are currently utilizing English, Spanish (MX), and Canadian French for Knowledge Locale usage. We have completed translation of SR Categories and Articles, however, when going to look at a Spanish/French Article, we noticed everything is translated except for the tagged SR Category shown at the bottom. Is there a way to sync this to the translated versions of the SR Category?

Content (required):

Knowledge Article has been translated as well as SR Categories. When user is logged in with Spanish or French Locale set as their preference (or their Language preference is set to Spanish/French), the tagged SR Category on an Article is not translated.

Tagged:

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