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New entity type AllocateChecklistTaskEO cannot be created when reassigning task on Journey? — Cloud Customer Connect
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New entity type AllocateChecklistTaskEO cannot be created when reassigning task on Journey?

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edited Jun 1, 2023 2:08PM in Journeys 7 comments

Summary:

Error occurs when we attempt to reassign a task in Assigned Journeys

reassign-0 failed: oracle.jbo.JboException: oracle.jbo.RowCreateException: JBO-25017: New entity row of type AllocateChecklistTaskEO cannot be created.

Content (required):

Hi All,

We have run into an issue where a manager is attempting to reassign pre-boarding tasks to another manager. They have received the following error, indicating that the reassignment failed, and the transaction cannot be created/processed. Has anyone run into this problem as well? We have filed an SR about this one.

*UPDATE: We have confirmed that this error occurs on the seeded Human Resource Specialist Role. Error occurs when attempting to reassign task to anyone in the system. For this instance, we want to reassign task to line manager or their HR manager - neither of which are able to be completed.*

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