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Email Notifications are not working after 23B

in Help Desk 1 comment

Summary:

Email Notifications are not working after 23B

Content (required):

We have configured the following notifications in Help Desk and they were working fine prior to 23B upgrade. They stopped worked after upgrade. Is someone facing this same issue?

  1. Trigger email notification to agent when SR has been assigned to them
  2. Trigger email notification to agent when SR has been marked as Critical

Version (include the version you are using, if applicable):

23B

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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