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Enrollment Certification By Lfie Event - Duplicating Action Item Generated — Cloud Customer Connect
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Enrollment Certification By Lfie Event - Duplicating Action Item Generated

Received Response
in Benefits 10 comments


Requirement - to have enrollment certification = certification type = proof of other coverage to be called on all every time a Gain of Non-MCPS Coverage life event is logged regardless of option/tier changes made.


Pending action item gets duplicated. Once on current election, why? Once on desired/suspended election.

Why would benefits admin have to resolve 2x the number of pending action items by plan type when only one item is in suspended status (Individual coverage) and truly requires the certification on? 


Is this the expected functionality in Cloud Benefits regarding this requirement when using enrollment certifications? This has not been my experience in the past when I set this up.   I have seen one pending action item on the desired plan election.

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