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HCM Communicate - Primary Email Count is not working as expected

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Summary:

Primary Email opened count is not incrementing in the application page as expected and it remains as 0 always for all communication types (Get Responses, Promote Journey and General).

Anyone faced similar issue or how to fix this issue?

Content (required):

Hi All,

Primary Email opened count is not incrementing in the application page as expected and it remains as 0 always for all communication types (Get Responses, Promote Journey and General).

Anyone faced similar issue or how to fix this issue?

Regards,

Ramanathan S

Version (include the version you are using, if applicable):

23B

Code Snippet (add any code snippets that support your topic, if applicable):

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