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VBS Field Templates do not hold or save value across layouts - Next Gen Help Desk
Summary:
We are currently testing Next Gen Help Desk functionality and have noticed that the Field Templates created in VBS and applied to custom fields made in App Composer to have a different field behavior (radio button, long text, etc.) do NOT hold their inputted value across layouts.
Scenario:
- User submits Service Request that contains custom fields (with field templates applied via VBS)
- "HRHD Agent" User goes to Help Desk Requests to view submitted SR
- "HRHD Agent" User canNOT see the inputted values that had originally been saved in the fields that have a field template applied to them
Screenshot of User submitting SR (Create page):
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