What's new in Customer Journeys?

Connect and learn more! ×
Open enrollment issue from the ESS side — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Open enrollment issue from the ESS side

Received Response



We have our open enrollment scheduled from 06/01/2023 till 06/15/23. But some employees are getting this error.

I checked the year period on the program level and everything looks fine. Ran the diagnostic log "Benefits Open Enrollment Diagnostic Report" which shows no issues.


A cache error occurred in the procedure ben_comp_object.set_object. If the enterprise ID or effective date is blank, then the probable cause is that the BEN_ENV_OBJECT.INIT procedure wasn't called. Contact your benefits administrator for a review of the processing log files. Context at the time of error: Enterprise ID 1, Effective Date 2023-06-15, Missing Entity PLIP_ID, ID 300000075696724.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!