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What is the best way to take care of a credit card refund? — Cloud Customer Connect
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What is the best way to take care of a credit card refund?

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Summary:

We currently have the 'Overlay Balancing Segment' checked on the corporate card program. Is there a way to refund the credit card and not the employee? We are manually having to take care of these refunds.

Content (required):

Example: An employee has a corporate card. If they have a refund on their account and they process this as a normal expense, showing a negative item needing to be credited to their card, the refund is sent to the employee and not the company credit card. Then A/P has to manually take care of the refund.

Version (include the version you are using, if applicable):

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