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HR Helpdesk - Auto-populate Severity level

Accepted answer


Requirement to auto-populate severity level of a service request based off the category type selected on the SR.

Content (required):

Our client wants to explore whether it is possible to auto-populate the severity level of an SR based on the category chosen by the employee to avoid the need for the Agent to reassign the severity of the SR if it is incorrect.

Version (include the version you are using, if applicable):

Redwood HR HelpDesk

Code Snippet (add any code snippets that support your topic, if applicable):

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