Routing pending activities to next day — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Routing pending activities to next day

Received Response


Content (required):

Hi Team,

We have a requirement to assign activities from the technicians. It is like the pending activities of the technician at the end of the day should be routed to the next day. We have a filter for pending activities which includes the activity status as pending. Is there anyhow with which we can achieve the same through routing? Or is it possible to route the pending activities of that day to the non-scheduled pool?

Version (include the version you are using, if applicable):

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!