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Is it possible to move unscheduled activities which already on Tech routes to one specific bucket?

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edited Jul 6, 2023 1:53PM in Field Service 2 comments

Summary:

Hi Team,

We are having one scenario where if Techs are not able to take any action on few jobs. Like a Tech is having 5 jobs in a day and he took action only on 2 jobs. In this case we are going to unscheduled remaining 3 jobs through message scenario which runs at every 3 AM. In this we are setting up one flag also on those nonscheduled jobs.

Now our requirement is to move all those unscheduled jobs to one specific resource (Bucket). I have tried to achieve through routing, but it is not assigning these jobs to specific Bucket. Can we achieve this scenario through Routing?

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