You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Is it possible to move unscheduled activities which already on Tech routes to one specific bucket?

Received Response
edited Jul 6, 2023 1:53PM in Field Service 2 comments


Hi Team,

We are having one scenario where if Techs are not able to take any action on few jobs. Like a Tech is having 5 jobs in a day and he took action only on 2 jobs. In this case we are going to unscheduled remaining 3 jobs through message scenario which runs at every 3 AM. In this we are setting up one flag also on those nonscheduled jobs.

Now our requirement is to move all those unscheduled jobs to one specific resource (Bucket). I have tried to achieve through routing, but it is not assigning these jobs to specific Bucket. Can we achieve this scenario through Routing?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!