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Best Practice for IB Customer Asset returned

in Maintenance 4 comments

Summary:

What is the best practice of managing Customer Assets which are returned by RMA?

Content (required):

Current behavior we noticed is that following RMA Receipt, the Customer/site remains the same, only the Location is updated to Inventory and it displays the Subinventory in which the SN currently resides in.

We would expect that when an item is returned back and credited for , the 'customer asset end date' would be updated with the return date as the asset no longer belongs to the customer.

Can this be controlled by setup/rules/OM Orchestration setup?

Version (include the version you are using, if applicable):

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