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To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Alerts or Reminders in Redwood Help Desk or Case Management
Summary:
Alerts or Reminders in Redwood Help Desk or Case Management
Content (required):
Has anyone developed alerts or reminders in Redwood Help Desk or Case Management? I would like to trigger a reminder notification based on an 'action' completion date.
Version (include the version you are using, if applicable):
23B
Code Snippet (add any code snippets that support your topic, if applicable):
0