Preventing Browse Abandon Email After Customer Post Product Review
in Responsys
Scenario
As a marketer, you want to trigger a Product Review email after a customer has made a purchase that encourages them to post a review of the product on the product details page.
Issue
When the customer lands on the product details page, the Rapid Retargeter Browse Product tag will fire as expected. If a Browse Abandon Program exists, the firing of the tag will raise a Browse Abandon event and eventually trigger a Browse Abandon email to the customer. Since the customer already purchased the product, it does not make sense for Browse Abandon email featuring the associated product to be triggered.
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