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Groovy and Notification Examples

Received Response
edited Jul 27, 2023 10:28PM in Help Desk 29 comments


Can anyone share their trigger and groovy script for common notifications for HR Help Desk?

I have been able to create a few around changed attributes, like when a queue is changed, or when an SR gets assigned or reassigned, but I am looking for triggers around messages, and to the team of a queue when an SR is created but has not been assigned. I did you the examples from Oracle, but expanded on the messages

SR Assigned

Trigger : Before Update

 if (isAttributeChanged('AssigneeResourceId')) {

   try {

       def recipientPartyId = AssigneeResourceId

       def messageText = '"SR' + SrNumber + ' - ' + Title+'" has been assigned to you in queue "' + SvcQueue?.QueueName+'"'

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