Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Case Management - Case Types

in Fusion Service 6 comments

Summary:

Purpose of Case Types in Case Management for HCM

Content (required):

We are implementing Case Management for HCM and I'm wanting clarification on the purpose of Case Types when Creating Case. My understanding is it provides a more detailed classification to the case.

For HCM, are the Case Types also utilised to restrict access to information, determine user actions as well?

Version (include the version you are using, if applicable):

Redwood

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!