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Need any documentation on SLAs, KPIs and key performance history of Oracle Cloud SaaS contract

in OCI - General 1 comment

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Need any documentation on SLAs, KPIs and key performance history of Oracle Cloud SaaS contract

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Hi,

We have an audit requirement to show any documentation that has key SLAs, KPIs and other details on service history provided by Oracle SaaS with our contract/company agreement. We tried to reach Oracle with an SR but not getting proper response as of now>

Is there any ready documentation available somewhere, like in console that helps our purpose.

Please let us know,.

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