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How to create Estimates directly against a Service Request

edited Aug 14, 2023 1:22PM in Fusion Service 1 comment

Summary:

We are looking to create Estimates directly against a Service Request without creating any Child Transactions

Content (required):

we are looking to create Estimates directly against a Service Request without creating any Child Transactions like RMA, Generic Work Order similar to a real time scenario.

  • Customer calls for a Problem
  • CSR creates a Service Request against the call
  • CSR generates an estimates and share with the Customer
  • Customer accept the Estimates
  • Technician is appointed for the Service

How to mock this Estimate Generation in Oracle Cloud Service ?

Version (include the version you are using, if applicable):

23C

Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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