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How to push the message scenario trigger status to external system for Where is my Technician? — Cloud Customer Connect
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How to push the message scenario trigger status to external system for Where is my Technician?

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Summary:

We are looking to capture the message scenarios data and send it to our external system to know update the ticket status and send sms/email

Content (required):

I am currently looking into SOAP outbound API.https://docs.oracle.com/en/cloud/saas/field-service/faobs/c-Message-Status.html#MessageStatus-69B98E6C. We are able to see the status but not able to see which launch condition generated which status.

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