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Benefit EOI Setup Question — Cloud Customer Connect
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Benefit EOI Setup Question

Received Response
edited Aug 29, 2023 6:36PM in Benefits 9 comments


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We are trying to setup EOI for our Life Insurance. Say our maximum coverage is 200k and 500k with EOI. When an employee coverage moves from 150k to 300k coverage, EOI should be triggered.

The interim amount should show 200k coverage, and suspended/pending EOI should show 300k.

The issue we are facing is that Interim still shows 150k value rather than 200k max without EOI. Once employee denies EOI, the new Life Insurance still shows 150k instead of 200k.

Our current interim rule is Current - same, new - next lower (which shows the issue above). We tried changing it to Current - Next lower, new - next lower, but the interim coverage does not show up at all and when EOI is rejected, the Life Insurance is gone still.

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