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Resource Deactivation — Cloud Customer Connect
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Resource Deactivation

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Summary:

Hi All,

The question is: If someone was assigned an activity and THEN became deactivated or Inactive. In this case how are we going to handling those activities? How can we export all the future activities list from resources?

I know we can manually move all activities, but this is not good approach.

Is there any method in OFS where we can get all activities list? OR would there be a notification to the dispatcher or would the activity be moved from the resource back into a queue?

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