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Entering context sensitive segment deletes data entered in a previous step for new global segments

edited Sep 6, 2023 3:59PM in Receivables & Collections 3 comments

Summary:

Hello,

I am creating some new global segment descriptive flexfields in our Dev2 environment in the flexfield code HZ_CUST_ACCOUNTS.

I created both segments, deployed the flexfield and confirmed both are enterable in the UI.


I have a context segment also on HZ_CUST_ACCOUNTS with three context sensitive segments. My issue is with the relationship between the two new global segments and the context segment.


I am able to populate the new global segment. However, the minute I select the context sensitive segment, any data entered into either of the new global segments is deleted.


I can enter data into the context sensitive segment then populate the global segment and save w/out issue. This behavior is happening for newly created customers or any customer that I want to add data to the global segment that does not already have data in one of the context sensitive segments.

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