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Alert notifications for journey not working when the performer is part of Areas of Responsibility — Cloud Customer Connect
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Alert notifications for journey not working when the performer is part of Areas of Responsibility

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Summary:

Our Onboarding journey is usign the "ORA_CHK_TASK_ASSIGNED_PERFORMER" to notify the performer about his new assigned task and send them to the task journey with an hyperlink, but that hyperlink is not working when the task performer is part on a Area of Responsibility like Human Resources. Is there a way to make it work with that AoR?

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