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How to add custom fields in the detail of a service request?

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hello,

We want to expose the Department Name the Position Name and the serial number of the main point of contact of the service request as a field, in the detail of a service request (see picture)

Can you send us a documentation explaining, step by step, what to do?

It would be very important for us

Thanks

Gianfranco

On this page that a help desk agent can see , we would like to include the fields I mention above 


Thank you

Gianfranco

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