What's new in Customer Journeys?

Connect and learn more!
Balance calculation date is not populating after termination — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Balance calculation date is not populating after termination

Accepted answer
edited Oct 19, 2023 9:27PM in Workforce Management 7 comments


Hi Everyone,

For one of our Front loaded Yearly term plan we we are giving a yearly balance based on the weekly hours via accrual matrix formula upfront. But when we do the termination, Plan enrollment is getting end dated as termination date whereas balance calculation date is not updating and turning to blank and balance is showing as projected; we are handling calculation of accrual balance post termination via accrual matrix formula only. Before termination the Balance calculation date was 12/31/23 and valid balance is showing. In below case employee is terminated as of 11/1/23

Does anyone had this issue, and able to figure out?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!