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Reassign collectors

in Receivables & Collections 1 comment

Hello


We have a case to re-assign collector but we found that there are some Deliquencies are moved to the collector that we didn't reassign to.

We have collectors that are assigned to multiple BU's because some do cover different BU's - so the system should only move the items selected not all BU's as it did. Anyone have experienced this problem and could you advise how did you sort it please?

Currently we have thousands of records have been assigned to incorrect debt collectors, following the re-assignment of selected records(in the capacity of hundreds). This raises implications on business criticality from a reputational and financial prospective. Is there any solution/workaround for us to move the wrong ones back as rather than us doing it one by one as there are thousands of cases involved.

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