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Candidate can't access to "Take assessment" link

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Summary:

Candidate can't access to "Take assessment" link, error "Something went wrong. Try again later or refresh the page."

Content (please ensure you mask any confidential information):

Hello to all, 

I activated the integration with a third-party assessment partner, but when the candidate has to access the "Take assessment" link on his candidate profile the error "Something went wrong comes out. Try again later or refresh the page." I found the following document https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=457414551095382&id=2895867.1&_afrWindowMode=0&_adf.ctrl-state=14pngcnkss_4 in which it is suggested to schedule 3 processes: Scheduled Processes Send Candidate Screening Requests to Partner, Perform Recruiting Candidate Selection Process Actions and Purge Processed Internal Recruiting Data. I have scheduled the processes indicated by the document but it did not work because I still have the same error. Has this happened to anyone before, and do you have any idea how I can proceed? 

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