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Routing Plans - 'Use Resources outside the Bucket' feature

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Summary:

In our scenario, we have a routing profile that is assigned to multiple buckets with a routing plan that has the 'Use Resources outside the Bucket' configured - this routing plan is scheduled to run daily at 00:25.

What we are seeing is that the routing plan will start in multiple buckets at the same time and appears to identify that a resource is available. The end result is shown below with a resource assigned activities well past the end of the working day as multiple routing plans have used the same availability.

The routing plan is configured to not allow overtime or overdue activities.

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