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Touchpoints: Error in the "Feedback Requested" Notification

edited Dec 4, 2023 8:43AM in Touchpoints


Hello Team,

we are currently finalizing some details before fully deploying the Touchpoints Application in production. However, we have noticed that when an employee requests feedback from a Stakeholder, the latter gets notified twice, by receiving two different e-mails.

The first is the correct one

The second is the wrong one (different styling on the message and also different address name of the sender, which I have hidden in both screenshots)

Which could possibly be the reason for this?

Thank you,


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