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How HRHD Agents can manually change the status to 'Closed' ?

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Summary:

HRHD Agents should have the ability to change the status to 'Closed' when employee repeatedly changes it back to 'In progress' instead of opening a new SR. How can this be achieved in NextGen HRHD? 

Content (please ensure you mask any confidential information):

HRHD Agents should have the ability to change the status to 'Closed' when employee repeatedly changes it back to Inprogress instead of opening a new SR. How can this be achieved in NextGen HRHD? 


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