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How HRHD Agents can manually change the status to 'Closed' ?

in Fusion Service 1 comment

Summary:

HRHD Agents should have the ability to change the status to 'Closed' when employee repeatedly changes it back to 'In progress' instead of opening a new SR. How can this be achieved in NextGen HRHD? 

Content (please ensure you mask any confidential information):

HRHD Agents should have the ability to change the status to 'Closed' when employee repeatedly changes it back to Inprogress instead of opening a new SR. How can this be achieved in NextGen HRHD? 


Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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