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Corporate Card Upload – Invalid Transactions Type — Cloud Customer Connect
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Corporate Card Upload – Invalid Transactions Type

Received Response


When uploading the Visa file from bank. All transactions are loaded as 'Invalid Transaction'. On the individual transaction level the validation status is 'Not Validated' for 24 transactions and 2 transactions indicate "Invalid transaction type". There is no Transaction type indicated for the 2 transactions along with other required information is missing like Merchant Name, Posted Date, etc..

I re-ran the Upload Corporate Card program in "Validate Only" mode and then 24 transactions validated successfully but the other 2 are still in "Invalid Transaction type" status.

Can you please advise next steps on resolving the 2 transactions in "Invalid Transaction Type" status?

The other thing that these 2 transactions have in common is that Employee Status indicates "Inactive", however one of these employees had another transaction in this same file upload and the employee status indicates "Active'. The employees assigned to these card transactions are not inactivated in the system.

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