Notification to Queue Owner after X amount of days - Request Unassigned
Client has a requirement to issue a notification to the Queue Owner when there are HR Help Desk requests unassigned in the queue after a certain amount of days. Has anyone implemented a groovy script for something similar or would be able to assist?
My initial thought was to write a trigger on the child Milestone object under HR Help Desk and set up notification preferences - may be possible?
Content (please ensure you mask any confidential information):
Version (include the version you are using, if applicable):
HR Help Desk Redwood
Code Snippet (add any code snippets that support your topic, if applicable):