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Task Reminder is not Triggering a Notification — Cloud Customer Connect
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Task Reminder is not Triggering a Notification

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Summary:

Task is configured to trigger a reminder notification, however the notification is not being sent to the performer.

  • Alert named Incomplete Task Reminder for Performer is active and enabled to Log Activity History.
  • Alert is assigned to the task's Reminder Template and enabled reminder.
  • Alert History is not capturing any alerts for Incomplete Task Reminder for Performer
  • Employee is not receiving any reminder notifications in Things to Finish

What is the expected behavior of task reminders and how can we get this to work?

Content (please ensure you mask any confidential information):

Alert is enabled.

Alert template is assigned to the task.

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